Returns
Returns Policy
We want your shopping experience to be as pleasant as possible, and we’re confident you’ll love your purchases. However, if you need to make a return, here’s what you need to know:
– You have a 30-day window from the date of despatch to return your item for a full refund.
– If you bought an item from one of our retail stockists, please return it to them, not us. Sending it to us won’t allow us to process your return or speed the process up.
– When returning an item to us, please include a copy of our returns form (see below). It’s crucial for us to have this information to process your refund. If you’re looking for a different size, simply place a new order.
– Make sure the item is in an unused, unworn condition, with all original packaging, labels, and tags intact. We reserve the right to decline a refund if these conditions aren’t met or if the item’s quality is compromised in any way. Personalised or customised items can only be refunded if they’re faulty, and this applies to all club articles.
– Please note that TK Hockey UK Ltd won’t cover the cost of return shipping unless the product is clearly faulty or if we made an error (like sending you an incorrect or defective item). If the item proves to be faulty upon inspection, we’ll handle the return costs. However, if there’s no fault found, you’ll be responsible for return carriage charges. If you want to exchange an item for a different one, you’ll need to cover the additional carriage cost and place a new order on our website.
– Once we receive your return, we aim to refund you within 21 days of confirming your eligibility. This assumes your return is within the 30-day window or is due to a product fault.
Return Address:
Returns – TK Hockey (UK) Ltd
Unit 8, Castlegate Business Park
Old Sarum
Salisbury
Wiltshire
SP4 6QX
Please remember to download and complete a copy of our Returns Form for any items you wish to return. This helps us process your return efficiently.