Privacy Policy

TK Hockey as defined herein refers to the TK Hockey Group of companies (TK Hockey UK Ltd, TK Sports GmbH).

TK Hockey (UK) Ltd (Reg. No. 03788192) are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will always give you the opportunity to unsubscribe from our emails at any time.

The type of information we will collect about you when you place an order or register on our website includes:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Credit/Debit card details
  • IP Address

This information is already stored on our internal systems and any systems that are required in order for us to process your order. In the case of Credit/Debit Cards, this is processed securely by our 3rd party partners who are fully compliant with GDPR and PCI DSS. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site.

Use of personal information

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the TK Hockey website
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services

When you place an order, we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent
By submitting information to TK Hockey you consent to the collection and use of this information by TK Hockey and any applicable service provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Email Address
Your e-mail address will be used to communicate with you about your order and the products purchased.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by TK Hockey.

Data Security
Our site is designed to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information. We use a number of third-party systems to enable us to process your order and store your information, each of which has their own specific security policies. We will never sell your data to a 3rd party and only use these companies to ensure the best ordering and user experience.

Payment Details
We do not have access to, nor do we store your card details. All payments and card details are handled securely by our payment partners Stripe, Klarna or PayPal.

Please see the Stripe Privacy Policy for more details.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

When you place an order in the webstore with Klarna Payments as the choosen payment method, information about the products in the order (namne, price, quantity, SKU) is sent to Klarna together with your billing and shipping address. Klarna then responds with a unique transaction ID.This ID is stored in the order in WooCommerce for future reference.

Please see the Klarna Privacy Policy for more details.

Improving Our Service
TK Hockey does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve TK Hockey. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers with the choice to opt-out or otherwise bar such unrelated uses.

Cookies
Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of TK Hockey Group’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any TK Hockey Group.co.uk features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Analytic Tools
Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at https://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook.

TK Hockey may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give TK Hockey a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such TK Hockey will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between TK Hockey and the third party, and TK Hockey Group will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as TK Hockey itself employs. Failure on the part of the third party to meet its contractual obligations will result in TK Hockey recovering the data and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third-party cookies used on TK Hockey will adhere to the same standards as first party cookies and not collect any personally identifiable information.

Mailchimp
When shopping, we keep a record of your email and the basket contents for up to 30 days on our server. This record is kept to repopulate the contents of your basket if you switch devices or needed to come back another day. Read our privacy policy here.

Social Media Plug-ins
Social Media Plug-ins for Facebook, Twitter and Instagram obtain data for tracking purposes. This included the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform.

International Privacy
The above privacy statement may not be applicable in all countries of TK Hockey visitors or registered users, as security policies may vary according to the individual Internet laws in each host country.

Copyright and Disclaimer
Unless otherwise stated, all rights, including copyright, in the content, text and graphics are owned and controlled by TK Hockey. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of TK Hockey.

By accessing the site, you agree that you may only download the content for your own individual and non-commercial use.