Ordering & Returns Policy

How to Order

Find the item(s) you wish to order.

Select your colour/size option (if applicable). If you’re happy with your selection, then click the ‘Add To Cart’ button. Your selection will then be added to your Basket (top right). You can now continue to checkout or keep browsing and adding more items to your Basket. If a product is showing as Out of Stock (can be back ordered) you will be able to add the item to your basket, but understand that this means the product is not available for immediate delivery and so do not select a Priority/Next Day Shipping as we will not be able to offer this. You can of course select these shipping options if you are ordering other items. If we are unable to supply the item placed on back order then we will contact you as soon as possible to advise this and either offer an alternative or issue a refund.

You can check the contents of your Basket and the total cost at any given time by clicking on the Basket icon at the top right of the page.

Postage costs will be shown on the Basket page in the ‘Delivery’ box. It will also include additional shipping information for your delivery destination.

You can remove items from your basket or alter the quantity required at any time whilst on the basket page. If amending the quantity remember to press ‘Update Cart’.

To Checkout

  • Click the ‘Proceed To Checkout’ button that can be found on the right of the Basket page.
  • Enter your billing information and delivery details, including contact details.
  • Select your preferred delivery method and add any relevant notes if you wish to do so.
    Please ensure your address details are correct before clicking on the ‘Continue to Payment and Review’ button.
  • Click the ‘Place Order’ button on the right which will redirect you to our secure WorldPay payment gateway or PayPal.
  • Select the payment method and then follow the on screen instructions as directed.
  • You should then receive a confirmation email to confirm your payment has been successful.

Please note: Deliveries cannot be made to PO Box addresses. We will ship all items via DPD and deliveries will require a signature upon receipt, so please ensure that someone will be available to sign for this.

Stock Levels
We endeavour to keep our stock levels accurate and show clearly on the site if an item is out of stock. However, due to the fast moving nature of our stock there can sometimes be delays in the syncing of our stock levels. Should this be the case and you’ve ordered an item which is out of stock then we will notify you ASAP and ask you to confirm what you would like to do with your order.

Delivery Information
We offer free delivery on all orders over £50.00 (UK Mainland Only).

Details of additional charges can be found below:

UK Mainland – All orders of £50 and over will receive free shipping. Orders below £50 will be charged at £3.95. We also offer Priority Shipping (despatched in 1-3 working days) along with Next Day Delivery option.

Scottish Highlands and Islands –  All orders of £250 and over will receive free shipping. Orders below £250 will be charged at £16.95

Channel Islands & Isle of Man –  All orders of £250 and over will receive free shipping. Orders below £250 will be charged at £22.95

Northern Ireland –  All orders of £250 and over will receive free shipping. Orders below £250 will be charged at £16.95

Republic of Ireland –  All orders of £250 and over will receive free shipping. Orders below £250 will be charged at £16.95

We aim to deliver all orders as soon as possible, but during peak periods this may take longer.

We will only deliver your goods once full payment has been received.

Returns Policy
We’re sure you’ll be happy with any purchase you make from us, however, you may return any items for a full refund as long as it is returned to us within 14 days from the date of despatch.

Any items must be returned in an unused/unworn condition, in their original packaging and with all additional labels and tags intact. We reserve the right to refuse a refund if these conditions are not met. We cannot refund/exchange any items that have been personalised or customised unless they are faulty.

Please be aware that TK Hockey Equipment GmbH, TK Hockey UK Ltd or TK Hockey Equipment B.V. will not cover any return carriage costs, unless the product is clearly faulty or has been sent as a result of our error (you received an incorrect or defective item, etc.). Any items ordered that are not the correct size, please be aware that you are responsible for the return carriage charges. If you wish to exchange an item(s) for an alternative, you will be required to cover this further carriage cost and will need to place a new order again via the website.

If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

Return Address:

Returns – TK Hockey (UK) Ltd
Unit 8, Castlegate Business Park
Old Sarum

Payment Methods

Credit/Debit Cards

We accept the following payment methods:

  • Switch / Maestro
  • MasterCard
  • Visa
  • Visa Electron

By selecting the ‘Pay By Card’ option at the checkout.

We also accept payment by PayPal.

We are continuing to experience a high demand for a large number of articles which is impacting our delivery times. If you require an article which is not showing as available then please contact us and we will do our best to help. Dismiss